I have extensive experience in financial business, telecommunication, and technical support that spans over 14 years.
I served at various reputable multinational companies located in Egypt that support some of the biggest clients in Europe and North America, including in telecommunications such as AT&T, Vodafone UK and Vodafone Ireland, Altice USA, parrot.com, Trip.com, Booking.com, DoorDash.com, and HSBC GSC.
Well-rounded with the line of businesses in financial services such as HSBC Banking, in addition to Technical industry such as assisting in launching the Parrot.com project in Egypt supporting North American and European users.
I gained additional experience by shifting to cluster resource management, and administrative supervising, with the responsibility of leading workforce teams in different allocated sites, Where he oversaw teams of more than 4000 agents located in different sites, providing technical support and managing internal and external operations.
Possesses the Account Manager of Gate-Teleoutsourcing company located in Luxor city, Established the company's infrastructure and launched the first Source within the boundaries and values of the multinational contact centers in Egypt, followed by 6 succeeded clients, Responsible for managing the company's overall operations, Includes delegating and directing agendas, driving profitability, managing the company's organizational structure, and strategies, and communicating with the board members.
Launched EGY~FENNECS, with a great history of experience and building a world of fair chances where people and processes come through.
EGY~FENNECS is a startup, fully equipped, staffed, and operational contact center located in Egypt, registered under the Egyptian Ministry of Telecommunications and NTRA Egypt specializing in BPO services core specialization lies in providing comprehensive BPO services. With a focus on delivering tailored solutions and fostering meaningful partnerships, we are poised to impact the industry significantly, offering innovative strategies and unparalleled support to clients globally.
https://www.egyfennecs.com/
I served at various reputable multinational companies located in Egypt that support some of the biggest clients in Europe and North America, including in telecommunications such as AT&T, Vodafone UK and Vodafone Ireland, Altice USA, parrot.com, Trip.com, Booking.com, DoorDash.com, and HSBC GSC.
Well-rounded with the line of businesses in financial services such as HSBC Banking, in addition to Technical industry such as assisting in launching the Parrot.com project in Egypt supporting North American and European users.
I gained additional experience by shifting to cluster resource management, and administrative supervising, with the responsibility of leading workforce teams in different allocated sites, Where he oversaw teams of more than 4000 agents located in different sites, providing technical support and managing internal and external operations.
Possesses the Account Manager of Gate-Teleoutsourcing company located in Luxor city, Established the company's infrastructure and launched the first Source within the boundaries and values of the multinational contact centers in Egypt, followed by 6 succeeded clients, Responsible for managing the company's overall operations, Includes delegating and directing agendas, driving profitability, managing the company's organizational structure, and strategies, and communicating with the board members.
Launched EGY~FENNECS, with a great history of experience and building a world of fair chances where people and processes come through.
EGY~FENNECS is a startup, fully equipped, staffed, and operational contact center located in Egypt, registered under the Egyptian Ministry of Telecommunications and NTRA Egypt specializing in BPO services core specialization lies in providing comprehensive BPO services. With a focus on delivering tailored solutions and fostering meaningful partnerships, we are poised to impact the industry significantly, offering innovative strategies and unparalleled support to clients globally.
https://www.egyfennecs.com/
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- 17/06/1988
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